Refund & return policy
Exchange/return of an article
Charles Sportswear customers have the right to exchange or return an item within 35 days of receiving the goods (legal period). The consumer bears the cost of return shipping.
The goods can only be returned in undamaged condition and original undamaged packaging, they must be in the same condition and must not have been used or worn. Shoes must also be packed in the original undamaged box. If this is not the case, the return may be refused or costs in the amount of €25.00 may be charged to the customer.
Unstamped or insufficiently stamped returns will be refused. Please note that not every item can be exchanged. Articles may only be exchanged once per order. If this condition is not met, any right to exchange an article expires. All costs incurred will be charged to the customer. If the customer does not want another article (or cheaper), Charles Sportswear will credit you the outstanding amount within 7 days after complete handling of the return. This includes shipping and handling charges.
Items that cannot be returned.
Articles with a custom name printed on, are not eligible to be returned and/or refunded.
If you do not adhere to these conditions you cannot exchange/return the articles. All administrative costs incurred will then be charged to the customer. Items on sale can also not be returned.
Do you want to return something?
If you wish to return one or more items, please use our return form.